Technical Support Service

Data Networks - First, Second and Third lines

Dive into your core business!
We take over the whole data network problems.

We offer remote technical support for customers' data network with SLA of 8x5, 12x7, 24x7.

First line employees provide registration and classification of service requests, acknowledgement of monitoring system events.


Second line engineers perform the root cause analysis and remediation of incidents according to the business processes.


Third line experts engage to high complexity incidents, analyze KPI and recommend optimizations to the network infrastructure.


An extended service of data network health check, and planning and implementing of improvements is also available: transmission links upgrade, hardware replacement, deployment of orchestration systems, update of monitoring and automation systems.


Interaction with the customer's contractors to dispatch field engineers to remote sites.


Registration and processing of service requests performed in a Service Desk system. Reports are generated on completed requests and SLA compliance.

We provide monitoring and management of infrastructure based on Cisco, Viptela, Huawei, Arista, HP, Mikrotik, Juniper.

We support Data Centers, LAN, WAN and SD-WAN solutions spectrum.

We offer our services for:
- telecom and service providers;
- digital marketing companies;
- data centers (DC);
- companies with a branch network;
- retail chains;
- medical clinics;
- pharmacies.

Attention:

CEO
CIO
CTO
Human Resources (HR)

Want to estimate the cost?

1. We determine the size and complexity of the network based on communication links and hardware inventory
2. We analyze and update the existing policies and SLA requirements
3. We provide a technical and commercial offer

We work in Russia, CIS countries and in Europe

You should contact us, because we have:

Expert level of knowledge
Experience in service for large scale network
Well established business processes